Refund Policy

Every ComicMe book is made to order for one specific person, so it cannot be resold or restocked. That said, we would rather fix a problem than keep money from someone who is unhappy. This is what we will do.

Before you pay

You see the front and back covers of your comic for free, before paying anything. Please use them. If the artwork or the likeness is not what you hoped for, that is the moment to walk away — it costs you nothing. The rest of the pages are created after you order.

How long it takes

Every book is made to order: the full story is created and checked by a person, then printed and shipped. Most books arrive within 2 to 3 weeks of ordering. If yours seems to be taking longer, email us and we will find out where it is.

If something is wrong with your book

If your comic arrives with a printing fault, damage in transit, missing or duplicated pages, or artwork that came out wrong, contact us within 30 days and we will reprint it or refund you in full. You will not be asked to return a damaged book.

Cancelling a printed order

Work on your book starts soon after you order. If you contact us before it has gone to print we can cancel and refund in full. Once it is printing we cannot stop it, and at that point the reprint-or-refund terms above apply instead.

What we cannot refund

We cannot refund a book because the story went a different way than you imagined, or because the art style is not to your taste — the covers are free specifically so you can judge both before paying. We also cannot refund a shipping address that was entered incorrectly, though we will always help you sort it out.

How to ask

Email hello@comicme.store with your order email address and what went wrong. Refunds are returned to the original payment method and usually take a few business days to appear.